Course
Descriptions
Learn the fundamentals of using the grievance procedure to resolve workplace disputes. Participants will learn about the roles and responsibilities of the grievant, management respondents, agency head, the Department of Employment Dispute Resolution, hearing officers, and the courts in resolving grievances. 3 hours. MVP required course. This course provides credit toward HRI and VaCPM.
Who should attend: state employees, supervisors, managers, and human resource staff. Note: All supervisors and managers are statutorily mandated to take this course.
Recent studies have found that managers spend a substantial amount of time dealing with workplace conflict, and suggest that finding effective ways to prevent, manage, and resolve conflict could significantly lessen that amount of time. This course offers participants the opportunity to enhance self-awareness of conflict behaviors and learn effective communication skills to resolve interpersonal conflict in the workplace. 3 hours. MVP required course. This course provides credit toward HRI and VaCPM.
Who should attend: state employees,supervisors, managers, human resource and training staff.
Address crucial disciplinary and discharge issues through lecture, discussion and case studies. Topics will include: the role of documentation in disciplinary actions; due process; the essential elements of a pre-disciplinary investigation; selecting the appropriate level of discipline; the need for consistency in applying the Standards of Conduct; and Human Resource’s role in the disciplinary process. 3 hours. This course provides credit toward HRI, VaCPM and MVP.
Who should attend: supervisors, managers, human resource and training staff.
Develop and hone skills in conducting the grievance procedure's fact-finding meeting; gathering and analyzing relevant information; noting underlying patterns; and making decisions based on best practices and the legitimate business interests of the agency. 3 hours. Credit for this course counts toward HRI, VaCPM, and MVP.
Who should attend: managers and human resource staff. Basic familiarity with the mechanics of the current grievance procedure is a prerequisite.
Subject to the availability of its training staff, EDR now provides any of the above open enrollment courses at an agency's site at no charge, with the exception of the trainer's travel-related expenses, consistent with state travel regulations. Contact EDR's Training Coordinator for more information.